Cape Cove takes client's written and verbal complaints seriously and wishes to resolve any dispute amicably, fairly and quickly. Cape Cove is committed to ensuring the consistent handling of complaints with respect, fairness, and professionalism. We encourage clients to make their complaint in writing or by email where possible. Where client has difficulty putting their complaint in writing, they should advise us so that we can provide assistance. Any concerns or complaints may be sent to our head office to the attention of our Chief Compliance Officer by e-mail or regular mail at:
Cape Cove Financial Management Inc.
Attention : Chief Compliance Officer, 5255 Henri-Bourassa Ouest, Suite 410, Montréal (Québec) H4R 2M6
Telephone : (514) 447-8070, poste 102
Facsimile : 1 (877) 866-6493
Email : firstname.lastname@example.org
Any concerns or complaints about the quality of services will be treated confidentially. Cape Cove then reserves the right to interact only with the customer concerned. Anyone acting as a point of contact between Cape Cove and the client must have written permission from the client. Cape Cove will provide you with an initial response letter within 10 business days of receipt of the complaint.